Privacy Policy

Privacy Policy

Introduction

Welcome to https://green-malaysian-kratom.kratom-planet.com! We are dedicated to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you interact with our website, applications, services, or products. By using our platform, you agree to the practices described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://green-malaysian-kratom.kratom-planet.com.
  2. Any applications or mobile services we offer.
  3. All services and products provided by Green Malaysian Kratom (referred to as “the Company” or “we”).
  4. Interactions through email, phone, text messages, and social media platforms associated with our business.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your privacy is respected in the following scenarios:

  1. Authorized User Access: When you use our applications or services as an authorized user, we collect and process your data to facilitate your account management and enhance your experience.
  2. Website Visits: Visiting our websites linked to this Privacy Policy implies your consent to the collection of certain information, as outlined in this document.
  3. Communications: We may reach out to you via newsletters, emails, calls, or texts/SMS for promotional purposes, order updates, customer support, or surveys. By engaging with these communications, you agree to receive such messages from us.

Personal Data Collection

We collect a variety of personal data to provide and improve our services, including:

  1. Account Information: This includes your user name, email address, and password (hashed and encrypted).
  2. Payment Information: Credit card details, billing addresses, and payment history are collected for secure transactions.
  3. Financial Information: We may store data related to your account balance, transaction records, and financial activity.
  4. Purchase Information: Details of products or services bought from us, including quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar device-specific information for analytics and improved app performance.
  6. Location Data: If you choose to share it, we can collect your location data to provide personalized content and services.
  7. Feedback: Reviews, comments, and responses you submit help us enhance our products and services.
  8. Social Media Information: When you interact with our social media pages, we may gather data such as your username, public posts, and preferences.
  9. Product Information: Details about the kratom products you view, search for, or purchase, including product codes and descriptions.

We obtain this data through direct user input, automated systems (like cookies and similar technologies), and third-party service providers who assist in our operations.

Cookies

We use cookies to enhance your experience on our website and improve analytics:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling secure login sessions.
  2. Preference Cookies: They remember user preferences for a personalized browsing experience.
  3. Analytics Cookies: Used to collect information about visitors’ interactions with our site, allowing us to improve its performance and content.

Users can manage non-essential cookies through our Cookie Manager or browser settings.

Retention and Deletion

We retain personal data only for as long as necessary for the purposes described in this policy:

  1. Legal Requirements: We may be legally obligated to keep certain records, such as financial transactions, for a specific period.
  2. Business Purposes: Personal data is retained to fulfill your orders, provide customer support, and improve our services.
  3. Analytics: Some data may be stored for extended periods to help us understand trends and patterns.

Once the retention period expires or upon your request, we securely delete or anonymize your personal information unless required otherwise by law.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its processing details.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  4. Restriction: You may limit our use of your data for specific purposes.
  5. Portability: Upon request, we will provide your personal data in a structured format, allowing you to transfer it to another controller.
  6. Objection: You have the right to object to the processing of your data for certain purposes, such as marketing or profiling.
  7. Non-Discrimination: You cannot be discriminated against for refusing to provide or withdrawing consent to process personal data.

To exercise any of these rights, please contact our Data Privacy Team at [email protected]. We will respond to your request as quickly as possible, within the legal timeframes applicable in your jurisdiction.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates.

Contact Information

For any privacy-related inquiries, requests for data removal, or if you have questions regarding this policy, please contact us: